Effective Date: 24/11/2024
At wofmedia.store, we strive to provide high-quality digital services for all our customers. This Refund Policy outlines the terms and conditions under which refunds are issued for the digital products and services offered on our platform. By using our services, you agree to this Refund Policy.
Due to the nature of digital products and services, refunds will only be issued under the following conditions:
1.1 Service Not Delivered:
If the purchased service was not delivered within the specified timeframe or not delivered at all.
1.2 Technical Issues:
If there was a proven technical error on our end that prevented the successful delivery or proper functioning of the service.
1.3 Incorrect Service Provided:
If the service delivered does not match the description of the service you purchased.
Refunds will not be issued in the following cases:
2.1 Change of Mind:
If you change your mind after placing the order or no longer require the service.
2.2 Improper Usage:
If the service was delivered correctly but not used properly or as intended by the customer.
2.3 Customer Error:
If incorrect information (such as account details or service specifications) was provided by the customer during the order process.
2.4 Violation of Terms:
If there is evidence of misuse or violation of our Terms & Conditions during or after the delivery of the service.
3.1 Contact Support:
To request a refund, contact our support team via Contact Us.
3.2 Provide Details:
Include the following details in your request:
3.3 Resolution Timeframe:
We will review your request and respond within 2 business days, If approved, the refund will be processed within 1 day
Refunds will be issued using the original payment method. We are not responsible for any delays caused by payment processors or financial institutions.
If you believe your refund request was unjustly denied, you may contact us at Contact Us to further discuss your case.
This Refund Policy may be updated periodically. Any changes will be posted on this page with a new effective date. We encourage you to review this page regularly.
If you have questions about our Refund Policy or need assistance, please contact us at:
We value your satisfaction and aim to address any issues promptly and fairly. Thank you for choosing wofmedia.store